Digital Transformation Intro
Remote working, online shopping, social distancing – The coronavirus is drastically transforming businesses, especially in the way they do business. As businesses mandate that staff work from home, educational institutions shift fully to online courses, restaurants limited to online ordering and delivery and automakers closed their facilities, we are observing the fastest organizational transformation in the history of the corporate world. We can trace what’s happening to a massive digital transformation that is already underway. Businesses have been transitioning to increasing digital transformation based on data, digital networks, and software for years, necessitating a fundamentally new operating structure. The new digital business gains its competitive edge in three ways: by achieving a wider production variety, by producing more at lower unit cost and by pushing innovation and improvement. This article from Terkwaz Business Solutions talks about how businesses should adopt digital transformation in the Corona era.
What’s new coming with the pandemic?
This digital paradigm is already challenging for even well-established businesses to adopt. The pandemic is just making this more difficult by adding another important dimension to digital business models: virtual work. Today, instead of digitizing the association between company and customer alone, the virtual model is digitizing the connection between company and employee. Consequently, offices are becoming less important since working from home is not just possible, but often even desirable. We are witnessing the digitization of a lot of old bastions of traditional business; the New York Stock Exchange just shut down its trading floor and shifted to electronic trading. However, some businesses still need physical closeness; hotels, car dealerships, grocery stores, big-box stores, and traditional retail.
How to Shift to Digital Transformation?
Today, digitizing the operating architecture of the business is not just a recipe for higher performance, but also more about worker employment and public health concerns. This is forming a new digital divide deepening the fractures in society. The firms unable to change overnight are going to be left way behind, revealing their workforce the increasing risk of physical and financial distress. This divide is not just across businesses but is also lashing the fissures within businesses. So, how to adopt digital transformation in this era?
- Strengthening business resiliency
While digital innovation is vital, enhancing business resiliency should also be a focus of every business transformation. CIOs must discuss with their senior managers to expand resiliency in a way that is well-aligned with corporate objectives. It begins with enabling important activities the business requires to move forward —VPN access, bandwidth, and so on — in the near term, Terkwaz Business Solutions offers Technology Consultation Services to guide you through the transformation journey. Long-term resiliency entails enhancing service delivery, and decreasing threats and vulnerabilities —like cyber, pandemics, natural disasters, and otherwise — to the business.
Businesses must reduce the likelihood of failure and should they fail, they need IT & Software Development people thinking more prudently on software service delivery as part of the business continuity planning.
Ideally, business continuity would evolve and be adopted more as a strategy instead of just an operational discipline. In this scenario, the departments are collaborating and working in concert rather than in siloes. This makes businesses more resilient.
- Rethinking Communication
Companies must be digitally flexible as social distancing becomes vital. They must have tools and processes in place, enabling staff to communicate and perform tasks efficiently. There are many moving parts to think of, and if it’s not taken into an account, people will sink in communications.
- Thinking of Technology vs. Process
Developing and enacting new digital practices as fast as possible is something that will put you’re your business ahead of this crisis. The adaptation puzzle with the coronavirus COVID-19 crisis has two different but interrelated parts: Technology and Process. And for one to produce positive results, it must be wedded to the other in the right way. Just tossing technology at a problem won’t be sufficient. You need both besides demanding software services from a trusted software solutions provider.
For those not having built self-service capabilities, it’s high time to start. Self-service platforms and channels will help employees, customers, and business partners get what they need with the least hands-on from IT and business. This entails improving contact center services, customer experience, and software business Solution.