An endless debate: is my in-house testing team enough or do I need outsourcing services?
When it comes to this topic, there are many aspects to consider before making up your mind and landing on the right solution for your business. For some, they may argue that having just one in-house tester could do the job, we’re talking about a small scale project here, while others may say they are tired of the hassle that comes with hiring for a small project when you could easily outsource it for till the job is done.
Throughout this article, we will shed some light on the pros and cons of both, and work on tackling the issues that may arise when choosing either one of them!
To kick off our debate here, how about we make things a bit clearer with some definitions and a general understanding of some of the main terms used in the software testing world.
What are Software Testing Services?
What are outsourced software testing services?
Outsourcing these services means having an independent software company handle the software testing process for another business’s project. This group of software testers may or may not be involved in the software development process from the start, but are certainly hired to make sure the software’s functionality, security, and usability are fitting the standards of a quality software product.
Now, let’s give you the hard truth, moving on to our comparison here which focuses more on small-sized companies where hiring one in-house software tester could do the job, and see it in juxtaposition to hiring an outsourced software tester from a standalone software company.
Let's go over why a company may need to outsource software testing services and its pros and cons:
When a company delegates a software testing company to test a software product or an application, this means they will be only taking care of the testing aspect and unless you hire an outsourced project manager as well, your team will oversee communication of all updates and alignment between coders and testers.
Companies, however, make use of outsourced software testing services and expect the resources to offer the needed skills and mastery of the latest software testing tools to ensure optimal usability, security, and functionality of the final product, which is not easy to maintain due to lack of resources or experience in delivering intact software products.
For example, assume you’re working on a customer relationship management (CRM) desktop application for internal use, your IT team is working nonstop on coding, but they are unfamiliar with specialized testing tools and techniques that ensure high-quality digital security and functionality. An outsourcing software company, on the other hand, has the resources and all of the required tools, knowledge, and experience to conduct complete and successful software testing practices. This implies you won’t have to spend money on infrastructure or operations in order to provide high-quality software.
When it comes to the benefits of outsourcing software testing services, here are a few:
While outsourcing software testing may appear to be an unneeded extra cost, it will save you time and money in the long run. let’s say your software development team has just finished a project that took weeks to complete, they might not be familiar with QA testing, it’ll cost you your team’s time & effort to learn, first, the best way to conduct software testing and then actually start the testing process.
Finally, cost savings will come in the form of:
- Project time: skilled teams will be able to do more and better in less time.
- Human resources: you save money & time by not looking through candidates, hiring, and firing.
- Tools and subscriptions: you will cut off the budget needed to purchase up-to-date tools for testing & QA.
Outsourced software testing services is not only the most cost-effective alternative, but it’s likely the alternative that will provide you higher quality, as you will be utilizing software testers’ skills in both manual and automation testing.
Let’s say you have an e-commerce business operating through a website and you are working on creating and integrating it with your new mobile application, your QA engineers aren’t familiar with certain API testing procedures. This might result in poorly written test cases, inefficient processes, and overall incomplete testing. An outsourced team will know how to do mobile testing in the most efficient manner, tackling all aspects based on their previous experiences.
3. Multiple Testing Options
The range of tests that an outsourced software testing company may conduct on your new software is one of the most significant advantages of outsourcing software testing. They can conduct these tests using both manual and automated testing methods. The major distinction between the two is that one is handled from A-Z by the QA tester, while the other’s test cases are written by a QA tester but executed by specialized software automation testing tools.
While others may argue that hiring a third party software testing company may leave you with:
1. Concerns about security
Your top concern should be ensuring the security of consumers and corporate’s data. The software testing services will almost always require access to sensitive client and corporate data during the testing process. From the time the data is sent to the time, it is returned to you, you must assure its security.
You may also find it difficult to ensure that the testing services are of high quality. For instance, let’s say you’re in the process of hiring a software company to help you with software testing, your CEO wanted to rush through product testing without making a large financial commitment, therefore the pricing you received was suspiciously cheap because quality comes with a different price.
With the appropriate outsourcing provider, you’ll get great quality testing services to ensure that you build high-quality software at a reasonable price. Any issues that emerge will be resolved and acted upon quickly.
3. Lack of Face to face meetings
Your software testing engineers may be situated all over the world if you choose an outsourcing company. Not only may this be complicated due to various data privacy and protection regulations, but different nations also have varied software quality assurance requirements and standards. You could also discover that operating across time zones causes communication delays and comes as an obstacle in emergency cases.
Yet outsourcing still allows you to choose from a pool of specialists from around the world. You may assemble a team that can efficiently interact from any location and guarantees that your product satisfies worldwide market standards.
What about the advantages of hiring an in-house software testing team?
The control aspect, for both the process and the individuals participating in the team, is the most prominent benefit of using an in-house testing team. You could also receive faster help if you have an urgent problem.
While the disadvantage of this strategy is the high expense of forming, managing, and maintaining such a team. Hiring, training, and keeping the staff engaged even when there is no work, costs more money; it also takes up much more time and effort from other resources in your organization, such as managers, HR Teams, and so on.
Even if you are successful in hiring the proper people, improving their skills is an additional cost to the business. When compared to outsourcing, in-sourcing is the more expensive choice.
When should you consider outsourcing?
Now after revealing some important aspects about the benefits and drawbacks of hiring an outsourcing software testing team. Let’s list together when is the perfect time to go for this option:
1. Your own team lacks the necessary expertise and resources.
You can’t expect your employees to be specialists in every aspect of software testing, especially if they are handling such tasks while working under a different position name. It may be beneficial to use the skills and resources of professional QA testing companies, especially for startups and small businesses. Your outsourcing service provider will assign you a team of software specialists to guarantee that the launch of your software product goes smoothly. Out of experience, they are familiar with all of the best practices, procedures, and testing methodologies.
2. You have a tight deadline to meet.
You hire an outsourced QA testing agency to fulfill this deadline. Their experience and fast workflows allow them to deliver high-quality testing in a short amount of time, at least in less time than it would take you to find a candidate, familiarize him with the project, and onboard him. When you choose an outsourced testing provider, you may receive quick results without sacrificing quality.
3. You have reached a dead end & need a fresh perspective to spot errors.
You didn’t consider testing as a part of the software’s lifecycle, if this describes what you’re going through then, firstly, ouch, secondly, having a software company provide you with more insights may help you spot functional and usability flaws. They also take into account the element of unpredictability in user behavior to check whether the app has unforeseen bugs.
4. It's a project with a limited time frame.
As previously said, outsourcing QA testers allows you to save money on the equipment and skills necessary for software testing. On short-term projects, this becomes even more cost-effective. You don’t want to hire a complete team of QA testers for a short-term project only to let them go once the project is over.
outsourcing software testing services has significantly upped small businesses’ game in today’s fast-paced software development market. Software companies invest in the most up-to-date testing frameworks, tools and technologies in order to give business owners, such as yourself, the greatest usability, functionality, and performance according to your time and needs.